This product aims to meet the demands and needs of each customer whose vehicle requires a car service, MOT or repair with I H Motors Ltd. 1. A contract will be binding between I H Motors Ltd and the customer upon the booking of "car service". 2. I H Motors Ltd will provide details of the cost of each car service and the work required before the work is done. All work and costs, including additional work must be approved by the customer before any work is carried out. 3. If the car service cannot be done within 1 day due to circumstances beyond I H Motors Ltd control, an advisor will contact the customer and inform them accordingly. 4. All parts used will adhere to the manufacturers' service schedule and warranty, and will be of "original equipment" (OE) standard - ensuring all manufacturers' warranties are validated. 5. In addition to your Statutory Rights, Warranty is provided for a period of 12 months (or within 12,000 miles - whichever comes first) parts & labour, of work carried out by I H Motors Ltd The Warranty covers replacement defective parts or related workmanship. 6. The Warranty is dependent upon: (a). I H Motors Ltd being given an opportunity to investigate or rectify any faults within a reasonable timeframe (b). The manufacturer's vehicle operating instructions being followed. (c). Having the vehicle serviced to the manufacturer's recommended schedule (at the time or distance specified). (e). The parts or workmanship carried out not being subjected abnormal conditions or unreasonable wear and tear. 7. We will let you know when the Car Service is completed. Payment on collection via all major credit/debit cards or cash. 8. I H Motors Ltd does not accept any liability for any damage or losses suffered by the Customer from the storage of its vehicle at I H Motors Ltd. 9. I H Motors Ltd will not be responsible or liable for any unforeseeable losses; that were not caused by I H Motors Ltd’s employees, agents or representatives' negligence or for any business losses. This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the goods supplied are of satisfactory quality and are fit for their purpose and that the products and services correspond with their description. 10. I H Motors Ltd will not be responsible for any loss of valuable items left by the customer and are not connected to the vehicle or damage to such items. 11. Health & Safety laws will apply where applicable when each customers vehicle is serviced. 12. By agreeing to these terms and conditions you are aware of what the service you are purchasing includes ( this can be found in the detailed full/interim service schedule). We will also follow your manufactureres service schedule, and any additional items not included in our full / interim service may be charged at an extra cost, but will not be completed without prior authorisation. 13. Any complaint with respect to any car service done by I H Motors Ltd must be restricted to communications with I H Motors Ltd only. I H Motors Ltd will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with I H Motors Ltd. 14. I H Motors will endeavour to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, I H Motors Ltd will notify the customer accordingly. Where a dispute cannot be resolved within our internal complaints procedure we support the use of ADR with Small Claims Mediation (UK) ltd. THESE TERMS AND CONDITIONS AND THE GUARANTEE TERMS CONTAINED IN THEM DO NOT AFFECT THE STATUTORY RIGHTS OF A CONSUMER REGARDING FAULTY OR MISDESCRIBED PRODUCTS OR SERVICES OR ANY FAILURE BY I H Motors Ltd IN THE SUPPLY OF GOODS OR THE UNDERTAKING OF WORK